Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note: Due to the nature of consumable health and supplement products, we are unable to accept returns on any opened or partially used items. This policy exists to protect the health and safety of all our customers.

To start a return, contact us through our Contact Us page. Once we review your request, we will provide you with the appropriate return address based on the product and supplier. Please do not send any items back before receiving return instructions — items returned without prior authorization will not be accepted.

For any return questions, please reach out through our Contact Us page.

Damages and Issues

Please inspect your order upon reception and contact us immediately through our Contact Us page if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right. Given that some orders may ship from multiple suppliers in separate packages, please inspect each package individually upon arrival.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Opened or used supplement products
  • Perishable goods
  • Custom or personalized products
  • Personal care goods
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Please reach out through our Contact Us page if you have questions about a specific item before initiating a return.

Exchanges

The fastest way to get the right product is to return your original item and once the return is accepted, place a new order separately. Contact us through our Contact Us page to start the process.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us through our Contact Us page.