FAQ
Orders & Shipping
How long until my order ships? Orders are processed within 1–2 business days. You'll receive a tracking email once your order is on its way. Please note that orders containing products from multiple suppliers may ship in separate packages and arrive on different days.
Where do you ship? e currently ship within the United States only.
Can I change or cancel my order? Contact us through our Contact Us page as soon as possible. We'll do our best to accommodate changes, but orders that have already been processed or shipped may not be modifiable.
Products & Usage
Are your products third-party tested? Yes. All products on our platform are independently lab-tested for purity and potency. We only carry products that meet our quality standards.
Can I take these with my GLP-1 medication? Our products are specifically curated with the GLP-1 journey in mind. However, everyone's health situation is different. Always consult your CareValidate healthcare provider or another licensed medical professional before starting any supplement, especially while on GLP-1 medications or other prescriptions.
How do I know which products are right for me? Browse by category — GLP-1 Support, Protein & Muscle, Hydration & Electrolytes, and more — to find products matched to your goals. For personalized guidance, reach out through our Contact Us page or consult your CareValidate provider directly.
Returns
What's your return policy? Due to the nature of consumable health products, we do not accept returns on opened items. Unopened products in original packaging may be returned within 30 days of delivery for a full refund. Please visit our Refund Policy for full details or contact us through our Contact Us page to initiate a return
Still have question?
Visit our Contact Us page and we'll get back to you within 1 business day, Monday–Friday.
These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.